by Barbara Khozam | Aug 27, 2015 | Customer Service Consultant
Every single one of us has the opportunity to brighten up a room. Employees are missing opportunities, especially when they are really busy. For example, let’s say a customer mentions she just had a birthday yesterday, and the employee responds by saying “Name and...
by Barbara Khozam | Aug 20, 2015 | Customer Service Consultant
When you deeply care about something, it’s easy to create enthusiasm about it. And if you truly care about your customers and the products you represent, it will be easy to please your customers and go the extra mile So, kill them with kindness, use your enthusiasm to...
by Barbara Khozam | Aug 13, 2015 | Customer Service Consultant
Has this ever happened to you? Real World Story: A meeting planner who had recently booked me for a keynote presentation told me the following true story: “It was approximately 12:15 in the afternoon, and I had a lunchtime craving for one of my favorite sandwiches at...
by Barbara Khozam | Aug 11, 2015 | Customer Service Training
Two tips for dealing with negative people. You can change a negative interaction around with your own positivity. Smile. Stay out of the “Grump Zone,” If you are feeling grumpy, slap a smile on your face and “fake it ‘til you make it.”
by Barbara Khozam | Aug 6, 2015 | Customer Service Speaker
A challenge for dealing with difficult customers because customers want to feel important and appreciated. They want to be treated as individuals. But you must be sincere. Your customers are smart and will know if it’s lip service. Sincerity will create good feelings...
