Real World Story: A few weeks ago, I attended the Toastmaster International Convention at Caesars Palace Hotel and Casino in Las Vegas, NV. The first thing I noticed as I entered the hotel was the massive amount of people – everywhere. They were checking in, walking...
Every single one of us has the opportunity to brighten up a room. Employees are missing opportunities, especially when they are really busy. For example, let’s say a customer mentions she just had a birthday yesterday, and the employee responds by saying “Name and...
When you deeply care about something, it’s easy to create enthusiasm about it. And if you truly care about your customers and the products you represent, it will be easy to please your customers and go the extra mile So, kill them with kindness, use your enthusiasm to...
Has this ever happened to you? Real World Story: A meeting planner who had recently booked me for a keynote presentation told me the following true story: “It was approximately 12:15 in the afternoon, and I had a lunchtime craving for one of my favorite sandwiches at...
Two tips for dealing with negative people. You can change a negative interaction around with your own positivity. Smile. Stay out of the “Grump Zone,” If you are feeling grumpy, slap a smile on your face and “fake it ‘til you make it.”
