by Barbara Khozam | Apr 23, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
I’m sad to report yet another BAD customer service story from my friend D.D. Daruvala in Singapore. Real World Story: “Customer service in Singapore is going down the drain. For my Dad’s Birthday last night, the whole family went to a 5-star hotel to celebrate....
by Barbara Khozam | Apr 16, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
Have you ever made a HUGE mistake that caused you to freeze in your tracks? One that made you think about a situation thoroughly before making the next move? We all make mistakes. There is no shame in making them. But, how we handle the solutions to these mistakes...
by Barbara Khozam | Apr 9, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
My car needed new tires. I mentally resigned myself to a process that would be awful and time consuming. I expected to be made to feel stupid and incompetent. In a nutshell, I didn’t have any high expectations. But—to say that I was pleasantly surprised is an...
by Barbara Khozam | Apr 2, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
I sincerely doubt it’s just me, but does anyone else believe that integrity in customer service has gone out the window? A furniture company rep says someone will show up to pick up your couch, but no one ever shows up. An HVAC technician promises to be at your...
by Barbara Khozam | Mar 26, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
Have you ever had such a great customer service experience that you felt the need to share it with others? The following must-tell story is from a friend of mine, D.D. Daruvala, who lives in Singapore. (It’s very different from his story described in my past...
