by Barbara Khozam | Mar 20, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
Have you ever called an organization and were treated horribly by the receptionist, yet the person to whom your call was transferred was nice, courteous, and professional? Have you ever walked into a store and the first employee on the floor you encountered nearly bit...
by Barbara Khozam | Mar 12, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
Your brand says a lot about your business. More importantly, it sets certain expectations and standards that new and existing customers will come to rely and depend on. Real World Story: The following story is told by a friend of mine, D. D. Daruvala, who lives in...
by Barbara Khozam | Mar 5, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
I’m fairly confident we’ve all been through a customer service call that left us not knowing what exactly the agent on the other end of the line said because the agent spoke so fast. Real World Story: You have a question about a product or service, and you can’t find...
by Barbara Khozam | Feb 26, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
Just when you least expect it, you’re surprised and delighted by a lovely customer service experience. Real World Story: It’s true! It happened just a few nights ago. My husband and I wanted to try out a new restaurant – new to us, that is – Pizza Nova. We walked in...
by Barbara Khozam | Feb 19, 2015 | Customer Service Escondido, Customer Service Speaker, Customer Service Training
I’ve been traveling the globe on business for more than 20 years. Occasionally, I will inadvertently leave something behind in a hotel room. Who hasn’t, right? And I’m almost always amazed—and annoyed—by the work that’s required on my part to get my item back. Real...
