Barbara Khozam - Barbara Khozam, Customer Service Speaker

Customer Service: How to Deal with Irate Customers

by Barbara Khozam | Dec 15, 2014 | Customer Service Escondido

Mоѕt сuѕtоmеr service experts will tеll you whаt уоu nееd is a direct linе of соmmuniсаtiоn tо enable timely сuѕtоmеr-tо-еmрlоуее fееdbасk. Gооd сuѕtоmеr ѕеrviсе is all аbоut bringing сuѕtоmеrѕ bасk. Thеу have a process fоr escalating сuѕtоmеr iѕѕuеѕ tо рrеvеnt thеir...

Mistakes Companies Make Hiring a Customer Service Expert

by Barbara Khozam | Dec 12, 2014 | Customer Service Training

Imagine delighting your customers in such a way that makes you and your brand unforgettable? 3 Mistakes Companies Make 1. Not Doing the Research – referrals are great, but don’t rely too much on it. Make it a point to meet face-to-face or at least...

15 Customer Service Skills that Every Employee Needs

by Barbara Khozam | Dec 11, 2014 | Customer Service Escondido

There are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or simply losing customers as your service...

How to Get an Organization on Board with Great Customer Service

by Barbara Khozam | Dec 10, 2014 | Customer Service Training

Imagine wowing your customers in such a way that you virtually eliminate the competition and then imagine that company is you? Today I’m going to share with you a few ways you can get your entire onboard delivering good customer service. I offer 5 tips...

20 Customer Service Tips You Need to Know

by Barbara Khozam | Dec 10, 2014 | Customer Service Escondido

Customer service tips are a dime a dozen on the web, but how many of them actually provide real value? Sure, “be polite” is good advice when dealing with customers, but it’s also obvious and lacks the data and case studies to provide further insights. That’s why today...