ADT customer service that makes you feel not only safe but cared for
Customer service at its best makes people feel heard and cared for. It goes beyond selling customers goods and services. It’s more about creating great experiences that keep customers coming back again and again. A colleague shared the following story about an...
How to give patients the GIFT of exceptional customer service
Giving patients the very best customer service is truly a GIFT. And what better gift to give patients than when they’re at their worst—in physical and mental discomfort, even extreme pain. A colleague recently shared a story with me about a healthcare worker who truly...
The customer service art of working with difficult clients
It’s not easy to stay cool under pressure. It is especially difficult when you deal with demanding clients who don’t understand your processes, policies or guidelines. So having the patience of a saint makes for great customer service delivery overall and especially...