Barbara Khozam - Barbara Khozam, Customer Service Speaker

6 Ways Social Media Is Key to Your Customer Service Strategy

by Barbara Khozam | Dec 5, 2014 | Customer Service Escondido

Social media is more than just a way to market your company; it is a platform to have a two-way conversation with your patrons and should be part of your overall customer service strategy. They ask, you answer. They complain, you explain. They thank you, and you can...

Is Customer Service One Size Fits All

by Barbara Khozam | Dec 4, 2014 | Customer Service Training

Imagine wowing your customers in such a way that they tell everyone they know and imagine that the company is yours? Every human being has a set of expectations. The truth is, how I expect to be treated is different than how you...

Customer Service or Customer Experience?

by Barbara Khozam | Dec 4, 2014 | Customer Service Escondido

Customer service or customer experience? Are they the same thing? There’s been a lot of talk about whether marketing and customer experience are one and the same or if they replace each other – you know, “Customer experience is the new...

How to Tailor Your Customer Service Training

by Barbara Khozam | Dec 3, 2014 | Customer Service Training

Imagine wowing your customers in such a way that they tell everyone that they know and imagine that company is you? Today I’m going to share with you a few tips from my 9-step “Happy Pants” process. Want to know how you can better tailor...

The Social Consumer Study And What It Means To Customer Service Professionals

by Barbara Khozam | Dec 2, 2014 | Customer Service Escondido

“The pen is mightier than the sword,” wrote Edward George Bulwer-Lytton in 1839. Little did he know what was to come with the advent of social media? Around the globe, customers – friend and foe alike – share their experiences using indelible digital characters all...