by Barbara Khozam | Dec 3, 2014 | Customer Service Training
Imagine wowing your customers in such a way that they tell everyone that they know and imagine that company is you? Today I’m going to share with you a few tips from my 9-step “Happy Pants” process. Want to know how you can better tailor...
by Barbara Khozam | Dec 2, 2014 | Customer Service Escondido
“The pen is mightier than the sword,” wrote Edward George Bulwer-Lytton in 1839. Little did he know what was to come with the advent of social media? Around the globe, customers – friend and foe alike – share their experiences using indelible digital characters all...
by Barbara Khozam | Dec 1, 2014 | Customer Service Training
Imagine wowing your customers in such a way that you clearly distinguish you from your competition? Today I’m going to answer a question that I get rather frequently and that is, “how are you different from other customer service experts?” Watch the video below to...
by Barbara Khozam | Dec 1, 2014 | Customer Service Escondido
Ken Blanchard is one of the living legends of the business world. His book “The One-Minute Manager” has sold more than 13 million copies — and that’s just one of the more than 60 books written or co-written by him. In 1979 he founded The Ken...
by Barbara Khozam | Nov 30, 2014 | Customer Service Training
Imagine wowing your customers in such a way that makes you number one in your industry? Today I’m going to share with you some of the results I’ve seen due to our customer service training. Customer service is tricky when it comes to measuring results. Watch the video...
