A Perspective on “The Customer is Always Right”
A recent article by Alexander Kjerulf has created buzz around the common saying “the customer is always right.” Kjerulf shares the “Top 5 Reasons Why ‘The Customer Is Always Right’ Is Wrong” and provides examples as to when the customer may not be entitled to the...
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What Qualifies Me as A Customer Service Expert
Imagine wowing your customers in such a way that they tell everyone they know and imagine that the company is yours? Today I’m going to answer a question that I get quite frequently – What makes you a customer service expert?” Listen in as I share my answer in the...