by Barbara Khozam | Nov 29, 2014 | Customer Service Escondido
Here are two things you can count on when scheduling customer service training. Employees will be worried that the training includes role-playing. Managers will be worried that the training doesn’t include role-playing. Employees don’t like role-playing because it...
by Barbara Khozam | Nov 28, 2014 | Customer Service Escondido
Whеn running a high-growth buѕinеѕѕ you could wеll find thе аmоunt of attention уоu can devote tо each сuѕtоmеr bесоmеѕ increasingly ѕtrеtсhеd аѕ уоur company develops аnd уоur client bаѕе expands. But еvеn whеn rарid grоwth рlасеѕ аdditiоnаl ѕtrаin оn thе product оr...
by Barbara Khozam | Nov 28, 2014 | Customer Service Escondido
A recent article by Alexander Kjerulf has created buzz around the common saying “the customer is always right.” Kjerulf shares the “Top 5 Reasons Why ‘The Customer Is Always Right’ Is Wrong” and provides examples as to when the customer may not be entitled to the...
by Barbara Khozam | Nov 27, 2014 | Customer Service Training
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by Barbara Khozam | Nov 27, 2014 | Customer Service Training
Imagine wowing your customers in such a way that they tell everyone they know and imagine that the company is yours? Today I’m going to answer a question that I get quite frequently – What makes you a customer service expert?” Listen in as I share my answer in the...
