Barbara Khozam - Barbara Khozam, Customer Service Speaker

Training Customer Service Employees To (Not) Take It Personally

by Barbara Khozam | Nov 25, 2014 | Customer Service Escondido

Here’s a paradox of customer service training and customer service leadership. On the one hand, one of the keys to giving great customer service–profitable service that builds your company–is to be sure your employees know to make it clear to customers that they take...

Great Words To Live By

by Barbara Khozam | Nov 24, 2014 | Customer Service Training

If you’d like to work with Barbara, schedule a FREE consultation today to discuss your needs!

Crеаtе A Viѕiоn Fоr Yоur Cuѕtоmеr Sеrviсе Trаining

by Barbara Khozam | Nov 24, 2014 | Customer Service Escondido

During a соld wintеr ѕеаѕоn, ѕmаrt оrgаnizаtiоnѕ get buѕу preparing fоr ѕрring. Onе wау to prepare is to сrеаtе (or соnfirm) a сlеаr аnd motivating vision of what you want tо bесоmе. Bасk thiѕ viѕiоn uр with сuѕtоmеr ѕеrviсе trаining and оthеr mеаѕurеѕ аnd you саn...

This One Makes You Think

by Barbara Khozam | Nov 23, 2014 | Customer Service Training

If you’d like to work with Barbara, schedule a FREE consultation today to discuss your needs!

The One Customer Service Training Secret You Need To Know

by Barbara Khozam | Nov 23, 2014 | Customer Service Escondido

This article reveals a secret of providing superior customer service: the BUBL principle. Without this understanding, the rest of your customer service training and knowledge will be largely ineffective. So gather ’round and listen closely to what I have to say....