Top 2024 Customer Service trend that predicts loyalty
Traditionally customer service has been viewed as a resource for problem solving, yet surveyed consumers indicate that interacting with company representatives is always an opportunity to build a long-term relationship. Exceptional customer service fosters long-term...
Getting Personal with Customers
I often preach that a person’s favorite sound is hearing his or her own name. That remains true, however even more personalization in customer interactions significantly increases the chances of continuing or earning brand loyalty. Other personalizations include...