Barbara Khozam, Author at Barbara Khozam, Customer Service Speaker

Customer service that goes to the dogs

by Barbara Khozam | Feb 11, 2022 | Customer Service Training

A colleague recently shared an experience with his dog’s current groomer. Real World Story: “My dog Max is now 16 years old. I rescued him from a local shelter when he was three, and we’ve had a great life together. During the past few years, however, he’s become more...

One bad apple can ruin your customer service barrel

by Barbara Khozam | Jan 27, 2022 | Customer Service Training

I have previously written about how just one bad service agent can ruin your entire customer service efforts. A colleague recently shared the following story with me about one such employee who’s ruining his customer experience with a small local mail services...

New year, new goals to elevate your customer service delivery

by Barbara Khozam | Jan 14, 2022 | Customer Service Training

Whether your service team performed exceptionally well or poorly last year, setting new goals at the start of a new year to elevate your customer service delivery is always a great strategy to increasing profits. Following are helpful hints to get you moving in the...

Happy Year-End Holidays and Hello to 2022!

by Barbara Khozam | Dec 23, 2021 | Customer Service Training

Happy Holidays to you! Thank you for continuing to come back again and again to read my thoughts on customer service and my tips on treating one another with patience, empathy, and kindness. And this holiday season, let’s put those tips to good use! The end of 2021...

A Hilton Embassy Suites that puts “hospitality” at the heart of its customer service

by Barbara Khozam | Dec 9, 2021 | Customer Service Training

Last month, I wrote about a not-so-hospitable Hilton Embassy Suites experience. This week, I will tell you about an awesome encounter at the Hilton in Oxnard, CA. Yay, I FINALLY have a great customer service story to share!!! Real World Story: I’m staying at the...