Great news! My company and I are honored to have made it into the July-August 2012 edition of 11:11 Magaine. This magazine is created by an amazing woman named Simran Singh and is “Devoted to the Journey of the Soul.” My interview is on pages 46-47. Feel...
You don’t want to invade a person’s privacy, duh. Negative Ned Says… “I don’t call my customers by name because, for one thing, some of them have names with too many syllables. Or their names sound like video-game characters. My memory isn’t that good, either....
As I watched USA’s “Fab Five” (women’s gymnastics team) win the gold medal in the team competition, it dawned on me that their journey to success is similar to the success of businesses that provide excellent customer service. Here are the FIVE...
You don’t have time to learn everyone’s personality style. Negative Ned Says… “I treat everybody the same. That’s what we’re supposed to do, right? I don’t see why I have to cater to people who don’t speak English, or who don’t understand how our system works,...
Real world story: I lost the keys to my rental car. At first I was angry , then I sprang into action. After calling the rental car company and being informed that my car did not have a spares, I was told to either call a locksmith or have the car towed to a dealer to...
