Blog
Barbara’s Blog
Follow
Subscribe
Customer Service Week Day 2 – 2020
Do Something Nice, But Don’t Tell. Today, make some magic. For example, leave a flower on someone’s desk or even her or his favorite candy bar—and then, don’t say you did it! For more information on Barbara go to https://barbarakhozam.com/ or email...
Customer Service Week Day 1 – 2020
Be Thankful. Today, thank someone you work with. For example, write a Thank You! note to let a co-worker know you appreciate her or him. For more information on Barbara go to https://barbarakhozam.com/ or email Courses@BarbaraKhozam.com
How to Measure Service
If you’re curious as to what your customer think of your customer service, you must do this very important skill. Watch this video for the simple, yet poignant, answer. As my gift to you for watching, click here to receive your FREE copy of my 21-point customer...
Customer Service Tips and Tricks for the Phone
Have you ever called a company and immediately been put on hold? If so, how does that make you feel? In this quick video, you'll learn simple and effective customer service tips for putting people on and off hold. As my gift to you for watching, click here to receive...
How to deliver frustration-free customer service
The word frustration does NOT even begin to describe how a colleague of mine feels about Verizon’s customer service of late. He recently shared his story with me. Real World Story: “I have been a client of Verizon for 12 years and have had a perfect payment record....
Let’s Talk About Your Event
