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Eliminating the “no problem” problem from your customer service delivery
Have you ever felt like maybe you just missed something important? For example, you thank your waitress for her great service as you’re leaving your favorite restaurant, and you get a “No problem.” Or as you’re leaving your doctor’s office, you thank the front desk...
Customer Service is About People Helping People
Have you ever shopped online for a much-needed item and were super excited to find what you were looking for, but were disappointed when you show up to the store and your item is nowhere to be found? Worse yet, no one at the store cares to figure out whether or not...
An Informed Customer is a Happy Customer, Most of the Time
I recently shared with you a colleague’s bad experience with Planet Fitness. This week’s post is another BAD customer service experience with his local gym. Real world story: Although I’ve been having BAD attitude issues with the staff at my local gym, I decided to...
How to save on time in Customer Service with accurate understanding
Having website issues is never fun. It’s even more stressful when you’re in the middle of a marketing campaign that directs clients to pages on your website that aren’t running accurately. And worse yet, it’s aggravating when the service agents trying to help you...
Looking Forward to 2019!
As 2018 comes to a close, may we look forward to 2019 with hope and anticipation for the very best in us and others. And may we look back to 2018 only with gratitude at the good experiences and the lessons learned from the not so good. As we move forward, may we...
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