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Enthusiastic Funny and Engaging Customer Service Training with Barbara Khozam
Two tips for dealing with negative people. You can change a negative interaction around with your own positivity. Smile. Stay out of the “Grump Zone,” If you are feeling grumpy, slap a smile on your face and “fake it ‘til you make it.”
Customer Service Speaker Barbara Khozam Offers a Challenge
A challenge for dealing with difficult customers because customers want to feel important and appreciated. They want to be treated as individuals. But you must be sincere. Your customers are smart and will know if it’s lip service. Sincerity will create good feelings...
Customer Service Training Expert Barbara Khozam Empowers Employees
Speaking to a group of knowledgeable, skillful and dedicated employees allows for time to celebrate their most special and unique skill, their heart and their compassion
How companies with the best customer service get even better
I’ve noticed a trend lately. The companies that hire me to help with customer service are ones that already have great service. When you think about it, that makes perfect sense! When an organization’s leaders believe in and understand the importance of proactively...
Glares and stares—taking a dirty look at BAD customer service
Have you ever been treated badly simply because of how you were dressed? I bet it didn’t make you feel very good, did it? Real World Story: The other day, my husband and I went browsing at the stores at our local mall. We eventually wandered into the upscale...
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