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Bad Customer Service: An International Dilemma
Your brand says a lot about your business. More importantly, it sets certain expectations and standards that new and existing customers will come to rely and depend on. Real World Story: The following story is told by a friend of mine, D. D. Daruvala, who lives in...
BAD Customer Service: It happens so fast!
I’m fairly confident we’ve all been through a customer service call that left us not knowing what exactly the agent on the other end of the line said because the agent spoke so fast. Real World Story: You have a question about a product or service, and you can’t find...
How a great restaurant serves up great customer service
Just when you least expect it, you’re surprised and delighted by a lovely customer service experience. Real World Story: It’s true! It happened just a few nights ago. My husband and I wanted to try out a new restaurant – new to us, that is – Pizza Nova. We walked in...
How to “lose” a customer with a lame lost and found policy
I’ve been traveling the globe on business for more than 20 years. Occasionally, I will inadvertently leave something behind in a hotel room. Who hasn’t, right? And I’m almost always amazed—and annoyed—by the work that’s required on my part to get my item back. Real...
Home Depot: Bad Customer Service – Part 2
Last week, I shared a real world story with you about a friend of mine leaving a Home Depot dissatisfied and vowing never to return. This week, her story continues… Real World Story: “I decided that I would give Home Depot one more opportunity to provide me with...
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