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Home Depot: Bad Customer Service – Part 1
Have you ever had a customer service experience that left you so frustrated that you vowed—and have kept your vow—never to return, EVER? A friend of mine has, and she shared her recent story with me. Real World Story: “I was at Home Depot looking at area rugs. I found...
Does your personal appearance show customers that you care?
Let’s be honest. When you think of companies that provide exceptional customer service, I bet you DO NOT think of heating and air conditioning companies. Am I right? After all, how can some grumpy, smelly, unshaven guy in dirty overalls ever deliver a great customer...
How to turn customer dissatisfaction into customer loyalty
Bad customer service is a simple fact of life. Products fail. Services are sometimes less than stellar. Customer service reps can certainly have bad days, just like the rest of us. Because of these circumstances, I’m sure you’ve had a customer service experience that...
How “passing the buck” can create BAD customer service
I’ve been noticing lately a disturbing trend in customer service. It makes customers frustrated and angry. And it makes service reps lazy and irresponsible. To what am I referring? I’m talking about customer service reps who pass the buck, hand off the baton, transfer...
How to Deliver Great Customer Service Consistently
Hоw wеll does your оrgаnizаtiоn deliver service tо your сuѕtоmеrѕ? Gооd сuѕtоmеr service iѕ the lifеblооd оf аnу buѕinеѕѕ. Most соmраniеѕ have ѕоmе ѕоrt оf customer service. Whеn running a high-growth buѕinеѕѕ you could wеll find thе аmоunt of attention уоu can devote...
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