Remember the last telephone conversation you had with a customer service rep in which the rep sounded like a robot because he or she simply recited a script? When you asked a question, did the rep ignore it and go back to reading the script? Did not getting an answer...
Real World Story: A customer is eating alone at a restaurant’s counter. The wait staff are talking loudly all around her, complaining about roommates. “She’s moving out. It’s a pain in the butt to find a new roommate. Oh yeah, I had to go through that last month.” On...
It’s interesting. But if a willing and able customer wants to give you money, take it! Since my last blog post about not getting service providers to return email requests, I’ve had THREE people from three different parts of the US tell me of similar situations. Real...
