by Barbara Khozam | Jan 26, 2018 | Customer Service Consultant
A few months ago, I posted an encouraging story about Home Depot and the great service it provided to a friend of mine. Following is another Home Depot service story relayed to me by that same friend. Real World Story: Over the Thanksgiving holiday, I talked with my...
by Barbara Khozam | Jan 12, 2018 | Customer Service Consultant
When you think of the word “concierge,” many of us imagine personalized exceptional service for elite customers—the white glove treatment for a privileged few. But concierge-style customer service is a service you can deliver to all your customers all the time. Real...
by Barbara Khozam | Jan 6, 2018 | Customer Service Consultant
Every company in every industry has a corporate culture, no matter how big or small the company is. Therefore, being proactive and strategic in building that culture is essential to financial success—by way of customer loyalty through an inspired corporate culture....
by Barbara Khozam | Dec 22, 2017 | Customer Service Consultant
Holiday greetings to you! I want to take a moment from the hustle and bustle of the holidays to wish you the very best of the season. May your days be filled with good cheer and happiness, shared with family and friends. If you have faced a challenging year, I hope...
by Barbara Khozam | Dec 14, 2017 | Customer Service Consultant
Requests for feedback are everywhere. When you shop online or visit a new website, a service survey window will usually pop up. When you contact a company via Chat, a customer survey window almost always appears at the end of your session. When you walk into most...
by Barbara Khozam | Dec 7, 2017 | Customer Service Consultant
When you interrupt a customer, then you have probably lost your patience. When your body language and facial expression become rigid, then you have probably lost your patience. When you get angry with a customer, then you have definitely lost your patience. Real World...
