Real World Story: A customer is eating alone at a restaurant’s counter. The wait staff are talking loudly all around her, complaining about roommates. “She’s moving out. It’s a pain in the butt to find a new roommate. Oh yeah, I had to go through that last month.” On...
Email is perhaps the most used communication tool in our lives today. We use it to communicate with friends and family, and it is a major part of our professional work. But email can also be one of the most frustrating forms of communication. I’m sure you’ve...
I’m sad to report yet another BAD customer service story from my friend D.D. Daruvala in Singapore. Real World Story: “Customer service in Singapore is going down the drain. For my Dad’s Birthday last night, the whole family went to a 5-star hotel to celebrate....
Have you ever made a HUGE mistake that caused you to freeze in your tracks? One that made you think about a situation thoroughly before making the next move? We all make mistakes. There is no shame in making them. But, how we handle the solutions to these mistakes...
My car needed new tires. I mentally resigned myself to a process that would be awful and time consuming. I expected to be made to feel stupid and incompetent. In a nutshell, I didn’t have any high expectations. But—to say that I was pleasantly surprised is an...
I sincerely doubt it’s just me, but does anyone else believe that integrity in customer service has gone out the window? A furniture company rep says someone will show up to pick up your couch, but no one ever shows up. An HVAC technician promises to be at your...
