Doubletree continues to provide exceptional service. Several weeks ago, I wrote about my memorable Doubletree hotel stay in Phoenix. This week, we’ll hear about the Doubletree in Scottsdale from a colleague of mine who shared the following story with me. Real World...
Does the thought of having to speak in front of a room full of people frighten you? Has this fear kept you from advancing in your career? Not to worry. By following my four simple steps, you can learn how to present expert presentations—flawlessly, with enthusiasm and...
Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I...
I’m sorry to report, but I guess it’s true. Good manners are dead. And I’m not talking about the rigid and overly cumbersome manners of the Victorian or post-Edwardian era depicted in Downton Abbey. I’m talking about the simple social graces of listening, caring and...
It’s official. I love Albuquerque. From the moment I arrived until the second I left, I was treated like a queen—and what girl doesn’t want that? Real World Story: I was booked for a live morning interview with an Albuquerque local TV station. My schedule was tight,...
