Have you ever called an organization and were treated horribly by the receptionist, yet the person to whom your call was transferred was nice, courteous, and professional? Have you ever walked into a store and the first employee on the floor you encountered nearly bit...
Your brand says a lot about your business. More importantly, it sets certain expectations and standards that new and existing customers will come to rely and depend on. Real World Story: The following story is told by a friend of mine, D. D. Daruvala, who lives in...
I’m fairly confident we’ve all been through a customer service call that left us not knowing what exactly the agent on the other end of the line said because the agent spoke so fast. Real World Story: You have a question about a product or service, and you can’t find...
Just when you least expect it, you’re surprised and delighted by a lovely customer service experience. Real World Story: It’s true! It happened just a few nights ago. My husband and I wanted to try out a new restaurant – new to us, that is – Pizza Nova. We walked in...
I’ve been traveling the globe on business for more than 20 years. Occasionally, I will inadvertently leave something behind in a hotel room. Who hasn’t, right? And I’m almost always amazed—and annoyed—by the work that’s required on my part to get my item back. Real...
Last week, I shared a real world story with you about a friend of mine leaving a Home Depot dissatisfied and vowing never to return. This week, her story continues… Real World Story: “I decided that I would give Home Depot one more opportunity to provide me with...
