Is your Customer Service strategy personal enough?
Are your service agents’ day-to-day tasks too out of touch with people and, thus, they treat all customers as tasks and not real people with real needs? And has your customer service strategy begun to rely more and more on technology to help with your customers? Real...
Accepting Responsibility: a vital weapon in your customer service arsenal
Mistakes happen all the time—from a simple faux pas to an oversight or blunder to high-stakes miscalculations. To help alleviate even the worst mistakes you make with customers depends on whether or not you accept responsibility for your wrongdoing. Real World Story:...
The BASICS of customer service make all the difference
My mother and I have frequented Portinos Restaurant for years because it’s the closest restaurant to her hairdresser; we make those outings half-day occasions to hang out together so convenience is key. Real World Story: In the past, the food has been really good, but...