Think about how you used to get your questions answered: You might have stopped in a store, especially if you had to make a return of a product. You could have called—especially helpful if you just wanted to understand how something worked. You might have written—but...
The first 10 seconds of every customer interaction set the tone for how your customer service, or lack thereof, is experienced by customers. And if you wish to deliver exceptional service, it all starts with a simple Hello! Real World Story: In my latest customer...
May the season be filled with laughter, happiness and calm. For many of you, this year may have had setbacks, whether professionally or personally. But always remember you have a choice to move forward. So choose happiness and laughter—or eat chocolate! Then make your...
Real World Story: From the Eloqui newsletter About Eloqui PRESENTATION & COMMUNICATION TRAINING We’ve partnered with thousands of celebrities and business professionals, from CEOs to salespeople, attorneys, financial advisors and CPAs to gain confidence and...
As a customer service professional, my business credo—and my philosophy of life, really—is you don’t have to like me. You don’t even have to agree with me. BUT you DO have to respect me. So what’s the difference? It’s simple. To like someone or to agree with another...
Thanksgiving The word alone brings a smile to my face. The graceful and simple concept of Giving Thanks for the good things in our lives is so rewarding that it can shift negative attitudes into positive thinking in a matter of seconds. What if we gave thanks every...
