How “passing the buck” can create BAD customer service
I’ve been noticing lately a disturbing trend in customer service. It makes customers frustrated and angry. And it makes service reps lazy and irresponsible. To what am I referring? I’m talking about customer service reps who pass the buck, hand off the baton, transfer...
Mistakes Companies Make Hiring a Customer Service Expert
Imagine delighting your customers in such a way that makes you and your brand unforgettable? 3 Mistakes Companies Make 1. Not Doing the Research – referrals are great, but don’t rely too much on it. Make it a point to meet face-to-face or at least...
How to Get an Organization on Board with Great Customer Service
Imagine wowing your customers in such a way that you virtually eliminate the competition and then imagine that company is you? Today I’m going to share with you a few ways you can get your entire onboard delivering good customer service. I offer 5 tips...
How to Maintain Momentum After Customer Service Training
Imagine wowing your customers consistently in a way that makes your brand unforgettable? Now imagine if that company was yours! If you don’t have pre-existing protocols, I’m going to teach you how to do that. Watch...