Barbara Khozam, Customer Service Speaker
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Money as a Motivator: Miracle or Misfire?

by Barbara Khozam | Nov 7, 2013 | Customer Service Training

I hear time and again from managers everywhere how “My employees are only motivated by money.” When I ask how they know, the usual reply is “When I ask what motivates them, they always say ‘Well, a raise would be nice.’” While people SAY they are motivated by money,...

Five Reasons Managers DON’T Give Recognition

by Barbara Khozam | Oct 31, 2013 | Customer Service Training

In last week’s post, we covered the essentials for effective recognition of others. In this week’s post, we’ll discuss some of the most common objections for giving employee recognition. (This information was gleaned from the book The Carrot Principle by Arian Gostick...

Do you picture yourself as a leader on a new horizon?

by Barbara Khozam | Oct 17, 2013 | Customer Service Training

Being a leader is position of ongoing personal evolution and continuous hard work. And it takes a lot of extending ourselves into areas that are, at first, uncomfortable. But, we can turn that discomfort into opportunites to think in new ways and do things in a new...

Where do you draw the line between love and hate?

by Barbara Khozam | Apr 25, 2013 | Customer Service Escondido, Customer Service Training

“Think and Grow Rich” Summit Coming to San Diego, CA, April 25-27

by Barbara Khozam | Apr 4, 2013 | Customer Service Training

With more than 75 million copies sold worldwide, “Think and Grow Rich” is a timeless classic. When you ask anyone who is closely linked to the success and personal development industry which book influenced them most, you’ll always hear the book title “Think and Grow...

Is Customer Service the New Marketing? The latest debate.

by Barbara Khozam | Dec 27, 2012 | Customer Service Training

Is customer service the new marketing? This question isn’t just about the increasing importance of social media and customer reviews, or rising consumer disenchantment with traditional marketing. For some, it’s about making the decision between long-term...
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