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Week 46 – Physicians are humans too – and some even have ZAMitude!

by Barbara Khozam | Nov 19, 2010 | Customer Service Training

Over the past ten years,  I’ve presented to thousands of people from hundreds of organizations, representing different levels of the organization.  However, recently, I did my first presentation to a group where 100% of the participants were...

Week 43 – DMV Escondido disappoints – in dire need of ZAMitude!

by Barbara Khozam | Oct 30, 2010 | Customer Service Training

I was prepared.  I made an appointment, had my confirmation paper and was ready to go.  I figured the entire process would take about 30 minutes.  To what am I referring?  Getting my licensed renewed at the DMV.  Boy was I mistaken.  Here’s my story.            ...

Week 42 – Can YOU see the signs?

by Barbara Khozam | Oct 21, 2010 | Customer Service Training

“They” say we should listen to our intuition, the voice, or whatever you want to call it.  “They” say we should pay attention to the signs. For me, apparently, I need multiple signs to get the point.  A few weeks ago I blogged about an incident...

Week 40 – Life is short – better be nice NOW!

by Barbara Khozam | Oct 9, 2010 | Customer Service Training

This week, two of my friends have gone through serious family trauma.  One involved her brother and the other friend’s father died unexpectedly on Monday.  Both incidents were like shots to my heart.  Both made me stop,take a look at my life and my family and...

Week 39 – Macy’s drops the ball – but not for long!

by Barbara Khozam | Oct 2, 2010 | Customer Service Training

I’ll have to admit that I was pissed about it.  I knew it was a minor event in my life, but I was still mad.  When I told my husband, he got even madder.  I knew what I was going to do.  I was going to blog about it.  That’ll at least make me feel better. ...

Week 38 – Mystery shopping reveals few possess ZAMitude!

by Barbara Khozam | Sep 24, 2010 | Customer Service Training

   Recently, I’ve been asked to be a “Mystery shopper” at some local doctor’s offices.  The purpose was to observe the behavior of the receptionists and nurses upon initial contact with the patient.  All I had to do was sit in the reception...
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