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Week 31 – Flight attendent was missing ZAMitude!

by Barbara Khozam | Aug 14, 2010 | Customer Service Training

   By now, we’ve all heard the news about the flight attendant that lost his cool and evacuated out the emergency exit of the plane.  Although the pieces of the story vary, we all get the gist:  the combination of luggage falling on his head and rude passenger...

Week 30 – If a seven-year old can do it, so can I!

by Barbara Khozam | Aug 8, 2010 | Customer Service Training

     Last week, my mother and I drove up to Seattle to visit my brother and his family.  We  wanted to spent  time with my nephew (9) and niece (7).         One day, my mother and I decided to watch my niece during her horse riding lesson.  She rode for 1 hour on the...

Week 29 – Dude, you’re in my space!

by Barbara Khozam | Jul 31, 2010 | Customer Service Training

I guess I know I have it.  I never really think about it. My friends sometimes comment on it. It rarely becomes an issue…until this week.  What is “it”?  It is my HUGE Personal Space.  Here’s my story:      Last Monday morning I flew up to...

Week 28 – I just wanted some sunglasses!!!!!!

by Barbara Khozam | Jul 23, 2010 | Customer Service Training

I was in desperate need of a pair of sunglasses.  The two pairs I had were either broken or lost.  It was a simple task to complete.  Since I’m not a savvy shopper, I decided to go to the mall in hopes of finding an inexpensive pair of glasses as well as some...

Week 27 – Change is good. Change is good. Repeat.

by Barbara Khozam | Jul 13, 2010 | Customer Service Training

It’s time for an attitude adjustment.  After 6 months of using, living and testing KhoZAMitude, and explaining over and over and over again how to pronounce my last name (it is not Kah-hah-zahm),  I have decided to shorten the word to ZAMitude.  It’s...

Week 26 – Should I say something or let it go?

by Barbara Khozam | Jul 7, 2010 | Customer Service Training

I decided to go to the gym the other day.  This gym has a sand volleyball court that no one seems to use.   I was walking toward to door with my backpack, water jug and two large bags of volleyballs.  Needless to say, my hands were full.  As I’m walking toward...
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