Barbara Khozam, Customer Service Speaker
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Week 30 – If a seven-year old can do it, so can I!

by Barbara Khozam | Aug 8, 2010 | Customer Service Training

     Last week, my mother and I drove up to Seattle to visit my brother and his family.  We  wanted to spent  time with my nephew (9) and niece (7).         One day, my mother and I decided to watch my niece during her horse riding lesson.  She rode for 1 hour on the...

Week 29 – Dude, you’re in my space!

by Barbara Khozam | Jul 31, 2010 | Customer Service Training

I guess I know I have it.  I never really think about it. My friends sometimes comment on it. It rarely becomes an issue…until this week.  What is “it”?  It is my HUGE Personal Space.  Here’s my story:      Last Monday morning I flew up to...

Week 28 – I just wanted some sunglasses!!!!!!

by Barbara Khozam | Jul 23, 2010 | Customer Service Training

I was in desperate need of a pair of sunglasses.  The two pairs I had were either broken or lost.  It was a simple task to complete.  Since I’m not a savvy shopper, I decided to go to the mall in hopes of finding an inexpensive pair of glasses as well as some...

Week 27 – Change is good. Change is good. Repeat.

by Barbara Khozam | Jul 13, 2010 | Customer Service Training

It’s time for an attitude adjustment.  After 6 months of using, living and testing KhoZAMitude, and explaining over and over and over again how to pronounce my last name (it is not Kah-hah-zahm),  I have decided to shorten the word to ZAMitude.  It’s...

Week 26 – Should I say something or let it go?

by Barbara Khozam | Jul 7, 2010 | Customer Service Training

I decided to go to the gym the other day.  This gym has a sand volleyball court that no one seems to use.   I was walking toward to door with my backpack, water jug and two large bags of volleyballs.  Needless to say, my hands were full.  As I’m walking toward...

Week 25 – What you think is what you get!

by Barbara Khozam | Jun 25, 2010 | Customer Service Training

Recently I was playing in  beach volleyball tournament in Manhattan Beach, CA.  It was such a beautiful day.  The sun was shining, the wind was lightly blowing, the players were fairly pleasant and the tournament director was organized and friendly.  The logistics of...
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