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Week 24 – How to deal with a Bratitude

by Barbara Khozam | Jun 18, 2010 | Customer Service Training

The Bratitude is different than the Baditude in that they are more than just negative.  They are down right mean.  They cut you down in front of others, and are mean and sarcastic. Solution:  If you absolutely have to confront a Bratitude, specifically focus on what...

Week 22 – How to deal with a Combatitude!

by Barbara Khozam | Jun 5, 2010 | Customer Service Training

Ah, the Combative – aka the know-it-all.  Don’t you just love them?  They know everything about everything – or at least that’s what they want you to believe. They love a good debate – which you will never win because they are...

Week 21 – How to deal with an Egotude.

by Barbara Khozam | Jun 1, 2010 | Customer Service Training

We all know this person.  They are arrogant, have a ‘my way or the highway’ attitude, are poor listeners and have intense eye contact.  Some of us have worked for or with them and some of us even live with them.  I refer to them as the Egotudes.  So, how...

Week 20 – How to deal with a “Baditude”.

by Barbara Khozam | May 21, 2010 | Customer Service Training

We all know someone with a baditude (bad attitude).  They are also known as negativists, whiners, complainers.  To them, everything is bad or negative.  They are angry, mad at the world and their comments about everyone and everything are negative. Dealing with them...

Week 19 – Exercise is not a 4-letter word!

by Barbara Khozam | May 14, 2010 | Customer Service Training

     I don’t know about you, but I dread the thought of “exercise”. Now, don’t get me wrong – I work out a lot and am in pretty good shape.  There’s nothing like the feeling of a good work-out session and the sense of satisfaction...

Weeks 17-18 – What happened to good customer service?

by Barbara Khozam | May 8, 2010 | Customer Service Training

It seems to be everywhere.  It seems to be happening more frequently.  It seems like no one even cares.  What am I talking about?  Yep, once again, it’s poor – no not even poor, but lousy customer service. Have we simply grown accustomed to it?  Do we...
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