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Week 10 – Laughter is the best medicine – really!

by Barbara Khozam | Mar 13, 2010 | Customer Service Training

As I mentioned on Facebook, last Friday and Saturday I participated in the Empowering Women’s Conference in Boise Idaho.  This is an event that showcases 50 or so businesses either run or owned by women.  AND there are 20 different professional developments...

Week 9 – “Staying in the moment” experiment

by Barbara Khozam | Mar 4, 2010 | Customer Service Training

Last week I promised I would try the “stay in the moment” concept. So, I was in an airport focusing on the “now”.  About 5 minutes before boarding I began wondering to myself “I wonder if this flight is full.”  I kept thinking it...

Week 8 – Olympic athletes – Gold or Go Home?

by Barbara Khozam | Feb 25, 2010 | Customer Service Training

I’m addicted to watching the Olympics – winter, summer, it doesn’t matter. Thank goodness for the invention of the DVR! And, I don’t just watch it, I get into it.  It’s probably similar to how people watch the Super Bowl. In fact, I have...

Week 7 – Positive attitudes are contagious – duh.

by Barbara Khozam | Feb 18, 2010 | Customer Service Training

Last Saturday I went to a good friend’s birthday party. My husband stayed home to “work on the house”.  For some reason or other, I was in a particularly good mood.  There were about 35 people attending, including children, and it was...

Week 6 – A cat and an attitude – a lesson for humans!

by Barbara Khozam | Feb 10, 2010 | Customer Service Training

I love cats.  There, I said it.  My husband, on the other hand, is extremely allergic. So, we can’t own cats or visit people with cats – at least for very long.  My mother, who lives in northern california, owns one cat named Dusty.  Whenever I visit her I...

Week 5 – Garbage on the ground? Really?

by Barbara Khozam | Feb 3, 2010 | Customer Service Training

Ok, so I have a confession. I have a problem. I get really annoyed when I see trash on the ground – especially in places like airports where there are hundreds of garbage cans scattered throughout the terminal. What makes it ok for someone to put their garbage...
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