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Week 13 – A funny thing happened…

by Barbara Khozam | Apr 2, 2010 | Customer Service Training

(The names in this blog have been changed –  just in case.) Last weekend my volleyball partner, “Jennifer”, set up some games for us down at South Mission Beach.  We were supposed to meet “Lisa” at 9:45am.  We would be her 2nd round of...

Week 12 – What happened to Week 11???

by Barbara Khozam | Mar 24, 2010 | Customer Service Training

Have you ever had one of those weeks where you had a million things to do and everything was urgent? That was week 11 for me. Perhaps I wasn’t as productive as I could have been the previous week?  Perhaps I didn’t use my time management tools...

Week 10 – Laughter is the best medicine – really!

by Barbara Khozam | Mar 13, 2010 | Customer Service Training

As I mentioned on Facebook, last Friday and Saturday I participated in the Empowering Women’s Conference in Boise Idaho.  This is an event that showcases 50 or so businesses either run or owned by women.  AND there are 20 different professional developments...

Week 9 – “Staying in the moment” experiment

by Barbara Khozam | Mar 4, 2010 | Customer Service Training

Last week I promised I would try the “stay in the moment” concept. So, I was in an airport focusing on the “now”.  About 5 minutes before boarding I began wondering to myself “I wonder if this flight is full.”  I kept thinking it...

Week 8 – Olympic athletes – Gold or Go Home?

by Barbara Khozam | Feb 25, 2010 | Customer Service Training

I’m addicted to watching the Olympics – winter, summer, it doesn’t matter. Thank goodness for the invention of the DVR! And, I don’t just watch it, I get into it.  It’s probably similar to how people watch the Super Bowl. In fact, I have...

Week 7 – Positive attitudes are contagious – duh.

by Barbara Khozam | Feb 18, 2010 | Customer Service Training

Last Saturday I went to a good friend’s birthday party. My husband stayed home to “work on the house”.  For some reason or other, I was in a particularly good mood.  There were about 35 people attending, including children, and it was...
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