Customer service that takes “hospitable” out of hospitality
Real World Story: As a CSI (Customer Service Investigator) who helps clients learn to JUMP for their customers, I jumped at this opportunity to send the Hilton Embassy Suites’ general manager a message in which I explained that most Hilton properties hire people who...
How Technology Alone is BAD Customer Service
Have you noticed the latest in-dining restaurant trend in which ordering food is done ONLY via a smartphone app or by QR code scanning? Sounds like a genius idea for proficiency and accuracy, doesn’t it? Well, I can tell you that not all restaurants combine this...
Customer Service Week 2021 – Day 5
Today’s HEART word is Thank you. Saying Thank you is the easiest form of acknowledging someone else’s service to us—or gift or compliment or gesture. Always thank customers and fellow co-workers after you interact with them—if only for the mere fact they shared some...
Customer Service Week 2021 – Day 4
Today’s HEART word is Refresh. To refresh is to re-set our bodies and minds back to a state of balance. Many of our daily tasks can be routine and monotonous. After a while, this can weigh heavily on us. So, today, make an effort to get out of your rut and try...