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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Data Privacy is Important to Your Customers!

by Barbara Khozam | Oct 10, 2024 | Customer Service Consultant, Customer Service Speaker

These days, customers are much more concerned with how their personal info is handled—and who can blame them? According to Cisco's 2024 Data Privacy Benchmark Study, a whopping 94% of users believe customers will bail if their data isn’t locked down tight. Data...

My Adventure at the Cambria Hotel – Minneapolis: A Comedy of Errors

by Barbara Khozam | Oct 9, 2024 | Customer Service Consultant, Customer Service Speaker

Arrival date: 9/23/24 Departure date: 9/25/24 You know you’re in for a ride when the airport shuttle is a no-show, and you’re stuck standing at the curb, watching other guests get whisked away like they’ve won a free trip to paradise. I, on the other hand, called the...

Employees interacting with customers is now a social media trend

by Barbara Khozam | Sep 16, 2024 | Customer Service Training

If you’ve recently scrolled social media, chances are likely you came across numerous videos of employees at work. These videos often feature interactions with difficult customers, or show employees and their co-workers discussing, if not complaining about, various...