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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Bad Attitude with a Side of Fries

by Barbara Khozam | Feb 7, 2025 | Customer Service Training

Last Saturday, around 12:15 p.m., my family and I decided to grab lunch at a burger spot. It was a beautiful sunny day in Southern California, and we were excited for a quick and enjoyable meal. Unfortunately, what unfolded left us frustrated and bewildered. The...

Press 1 for Patience: An Adventure with a Medical Practice’s Customer Service

by Barbara Khozam | Jan 20, 2025 | Customer Service Training

It started like any other day—I just needed to reschedule a routine checkup. Simple, right? I grabbed my phone, thinking this would take no more than five minutes. After all, how hard could it be to change an appointment? Armed with confidence and a cup of coffee, I...

2025 Customer Service Trends: Why Tech Savviness Is the New Leadership Superpower

by Barbara Khozam | Jan 18, 2025 | Customer Service Training

In 2025, customer service leaders are swapping their trusty notepads for neural networks (or at least trying to). With technology evolving faster than your favorite streaming app can drop a new update, staying ahead requires more than charm and empathy. According to...