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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Why it’s important to laugh everyday

by Barbara Khozam | Apr 29, 2020 | Customer Service Training

Life is too short to be serious all the time. Let's take some time every day to laugh to feel happier and to deliver exceptional customer service! Watch this video for some practical insight. Real World Story: Nothing is more contagious than laughter. It makes you...

How to Stop Negative Thinking

by Barbara Khozam | Apr 23, 2020 | Customer Service Training

Are you ever consumed with negative thinking and worry? Do you want to learn some easy steps to change your thinking? Watch this video for some practical and realistic insight. Real World Story: Negativity has been proven to be evolutionary. Knowing which plants are...

Thank You to All Healthcare Workers!

by Barbara Khozam | Mar 26, 2020 | Customer Service Training

First and foremost, THANK YOU to all the healthcare professionals and first responders who continue to work through the COVID-19 pandemic. We’re in your hands when we’re at our most vulnerable, and we will never forget that. Our communities, our nation, and the world...