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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Orthopedic Doctor’s Office Visit: let’s talk about painful customer service

by Barbara Khozam | Jan 30, 2020 | Customer Service Training

A colleague recently relayed the following story about his last doctor’s appointment. Real World Story: “At my last orthopedic doctor’s appointment, I was left waiting for more than two hours to see the doctor. I received no apologies for the long delay—which I would...

Tips from a “Mystery Shopper” Experience for Great Customer Service

by Barbara Khozam | Jan 15, 2020 | Customer Service Training

I recently went on-site at a mystery location to evaluate their level of customer service. Real World Story: Not long ago, one of my clients hired me to evaluate how all departments at their winery resort treats its customers. The results were quite positive....

Wishing You a New Beginning in 2020!

by Barbara Khozam | Dec 25, 2019 | Customer Service Training

The end of 2019 marks an opportunity for a new beginning, so may we look forward to 2020 with hope and anticipation for the very best in others and in us. And may we look back to 2019 with gratitude for our blessings and with appreciation for the lessons learned from...