Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Customer Service Speaking Topics

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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How to save on time in Customer Service with accurate understanding

by Barbara Khozam | Jan 11, 2019 | Customer Service Training

Having website issues is never fun. It’s even more stressful when you’re in the middle of a marketing campaign that directs clients to pages on your website that aren’t running accurately. And worse yet, it’s aggravating when the service agents trying to help you...

Looking Forward to 2019!

by Barbara Khozam | Dec 27, 2018 | Customer Service Consultant, Customer Service Speaker

As 2018 comes to a close, may we look forward to 2019 with hope and anticipation for the very best in us and others. And may we look back to 2018 only with gratitude at the good experiences and the lessons learned from the not so good. As we move forward, may we...

How Patience Pays Off in Customer Service

by Barbara Khozam | Dec 20, 2018 | Customer Service Training

Does it annoy you when you contact a company’s customer service department, and you are rushed through the process of solving your problem so quickly that you feel like a bother? And then you actually have to call back to ensure that your issue was truly resolved...