Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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One visit, two completely different customer service experiences

by Barbara Khozam | Aug 24, 2017 | Customer Service Consultant

Real World Story: Recently I spoke with two friends separately about a restaurant they both visited together. To my amazement, they each recounted a completely different experience from this one visit. One friend had a horrible experience from the moment she drove...

From India With Love — leadership lessons that make a difference

by Barbara Khozam | Aug 2, 2017 | Customer Service Consultant

Real World Story: During a recent business trip to India, I read a customer service article in a local newspaper that gave specific leadership tips that I believe can be applied to all companies (The New Indian Express, Monday, July 3, 2017, Talent Management in...

The Customer Service Way of Indian Hospitality

by Barbara Khozam | Jul 17, 2017 | Customer Service Consultant

Real World Story: I just spent the last 10 days in southern India. During this second time that I’ve visited this country, I paid particular attention to the customer service at a variety of establishments, including hotels, entire villages, and even a world-renowned...