Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Kara – The Front Desk Dynamo at the JW Marriott in Palm Desert
Picture this: It’s 118 degrees outside. Yes, that’s right, a scorching one hundred and eighteen degrees. I arrive at the JW Marriott in Palm Desert, drenched in sweat from merely existing in the heat. I park my car in the short-term registration area, hoping my...
Building an Effective Holiday Customer Service Strategy in Four Steps
With rising customer expectations and fierce marketplace competition, it’s essential to elevate your e-commerce approach for the holiday season. Providing a memorable shopping experience gives customers—both new and returning—a reason to choose you. To achieve this,...
The Best Phrases for Deescalating Irate Customers
No one enjoys dealing with an irate customer, but learning to navigate tough conversations can transform negative interactions into opportunities to build customer loyalty and boost profits. When I train customer service representatives, they often start with a sense...
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