Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Employee gossip makes for a bad customer service impression
Real World Story: A customer is eating alone at a restaurant’s counter. The wait staff are talking loudly all around her, complaining about roommates. “She’s moving out. It’s a pain in the butt to find a new roommate. Oh yeah, I had to go through that last month.” On...
How non-responsive customer service shuts down restaurant
It’s interesting. But if a willing and able customer wants to give you money, take it! Since my last blog post about not getting service providers to return email requests, I’ve had THREE people from three different parts of the US tell me of similar situations. Real...
How to improve customer service through email
Email is perhaps the most used communication tool in our lives today. We use it to communicate with friends and family, and it is a major part of our professional work. But email can also be one of the most frustrating forms of communication. I’m sure you’ve...
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