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Week 32 – Manhattan Beach Open is on and people are still not happy.

by Barbara Khozam | Aug 20, 2010 | Customer Service Training

    Last Friday, the AVP (Association of Volleyball Professionals) closed its doors due to financial hardship – thus, cancelling the rest of the tour events.  The City of Manhattan Beach together with the CBVA (California Beach Volleyball Association) graciously...

Week 31 – Flight attendent was missing ZAMitude!

by Barbara Khozam | Aug 14, 2010 | Customer Service Training

   By now, we’ve all heard the news about the flight attendant that lost his cool and evacuated out the emergency exit of the plane.  Although the pieces of the story vary, we all get the gist:  the combination of luggage falling on his head and rude passenger...

Week 30 – If a seven-year old can do it, so can I!

by Barbara Khozam | Aug 8, 2010 | Customer Service Training

     Last week, my mother and I drove up to Seattle to visit my brother and his family.  We  wanted to spent  time with my nephew (9) and niece (7).         One day, my mother and I decided to watch my niece during her horse riding lesson.  She rode for 1 hour on the...

Week 29 – Dude, you’re in my space!

by Barbara Khozam | Jul 31, 2010 | Customer Service Training

I guess I know I have it.  I never really think about it. My friends sometimes comment on it. It rarely becomes an issue…until this week.  What is “it”?  It is my HUGE Personal Space.  Here’s my story:      Last Monday morning I flew up to...

Week 28 – I just wanted some sunglasses!!!!!!

by Barbara Khozam | Jul 23, 2010 | Customer Service Training

I was in desperate need of a pair of sunglasses.  The two pairs I had were either broken or lost.  It was a simple task to complete.  Since I’m not a savvy shopper, I decided to go to the mall in hopes of finding an inexpensive pair of glasses as well as some...
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