Barbara Khozam, Customer Service Speaker
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Week 27 – Change is good. Change is good. Repeat.

by Barbara Khozam | Jul 13, 2010 | Customer Service Training

It’s time for an attitude adjustment.  After 6 months of using, living and testing KhoZAMitude, and explaining over and over and over again how to pronounce my last name (it is not Kah-hah-zahm),  I have decided to shorten the word to ZAMitude.  It’s...

Week 26 – Should I say something or let it go?

by Barbara Khozam | Jul 7, 2010 | Customer Service Training

I decided to go to the gym the other day.  This gym has a sand volleyball court that no one seems to use.   I was walking toward to door with my backpack, water jug and two large bags of volleyballs.  Needless to say, my hands were full.  As I’m walking toward...

Week 25 – What you think is what you get!

by Barbara Khozam | Jun 25, 2010 | Customer Service Training

Recently I was playing in  beach volleyball tournament in Manhattan Beach, CA.  It was such a beautiful day.  The sun was shining, the wind was lightly blowing, the players were fairly pleasant and the tournament director was organized and friendly.  The logistics of...

Week 24 – How to deal with a Bratitude

by Barbara Khozam | Jun 18, 2010 | Customer Service Training

The Bratitude is different than the Baditude in that they are more than just negative.  They are down right mean.  They cut you down in front of others, and are mean and sarcastic. Solution:  If you absolutely have to confront a Bratitude, specifically focus on what...

Week 22 – How to deal with a Combatitude!

by Barbara Khozam | Jun 5, 2010 | Customer Service Training

Ah, the Combative – aka the know-it-all.  Don’t you just love them?  They know everything about everything – or at least that’s what they want you to believe. They love a good debate – which you will never win because they are...
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