Barbara Khozam, Customer Service Speaker
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Week 21 – How to deal with an Egotude.

by Barbara Khozam | Jun 1, 2010 | Customer Service Training

We all know this person.  They are arrogant, have a ‘my way or the highway’ attitude, are poor listeners and have intense eye contact.  Some of us have worked for or with them and some of us even live with them.  I refer to them as the Egotudes.  So, how...

Week 20 – How to deal with a “Baditude”.

by Barbara Khozam | May 21, 2010 | Customer Service Training

We all know someone with a baditude (bad attitude).  They are also known as negativists, whiners, complainers.  To them, everything is bad or negative.  They are angry, mad at the world and their comments about everyone and everything are negative. Dealing with them...

Week 19 – Exercise is not a 4-letter word!

by Barbara Khozam | May 14, 2010 | Customer Service Training

     I don’t know about you, but I dread the thought of “exercise”. Now, don’t get me wrong – I work out a lot and am in pretty good shape.  There’s nothing like the feeling of a good work-out session and the sense of satisfaction...

Weeks 17-18 – What happened to good customer service?

by Barbara Khozam | May 8, 2010 | Customer Service Training

It seems to be everywhere.  It seems to be happening more frequently.  It seems like no one even cares.  What am I talking about?  Yep, once again, it’s poor – no not even poor, but lousy customer service. Have we simply grown accustomed to it?  Do we...

Week 16 – What’s that on your face?

by Barbara Khozam | Apr 24, 2010 | Customer Service Training

  I’ve had this dilemma for a while now.  I’m hoping I’m not alone.  I’ve tried different approaches and just don’t know the “correct” approach – if there is any.  Here we go…when someone has something on their...
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