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Week 9 – “Staying in the moment” experiment

by Barbara Khozam | Mar 4, 2010 | Customer Service Training

Last week I promised I would try the “stay in the moment” concept. So, I was in an airport focusing on the “now”.  About 5 minutes before boarding I began wondering to myself “I wonder if this flight is full.”  I kept thinking it...

Week 8 – Olympic athletes – Gold or Go Home?

by Barbara Khozam | Feb 25, 2010 | Customer Service Training

I’m addicted to watching the Olympics – winter, summer, it doesn’t matter. Thank goodness for the invention of the DVR! And, I don’t just watch it, I get into it.  It’s probably similar to how people watch the Super Bowl. In fact, I have...

Week 7 – Positive attitudes are contagious – duh.

by Barbara Khozam | Feb 18, 2010 | Customer Service Training

Last Saturday I went to a good friend’s birthday party. My husband stayed home to “work on the house”.  For some reason or other, I was in a particularly good mood.  There were about 35 people attending, including children, and it was...

Week 6 – A cat and an attitude – a lesson for humans!

by Barbara Khozam | Feb 10, 2010 | Customer Service Training

I love cats.  There, I said it.  My husband, on the other hand, is extremely allergic. So, we can’t own cats or visit people with cats – at least for very long.  My mother, who lives in northern california, owns one cat named Dusty.  Whenever I visit her I...

Week 5 – Garbage on the ground? Really?

by Barbara Khozam | Feb 3, 2010 | Customer Service Training

Ok, so I have a confession. I have a problem. I get really annoyed when I see trash on the ground – especially in places like airports where there are hundreds of garbage cans scattered throughout the terminal. What makes it ok for someone to put their garbage...
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