Customer Service Qualifications
What is the number one characteristic that’s necessary for a great customer service agent? This video reveals the simple, yet important, answer. As my gift to you for watching, click here to receive your FREE copy of my 21-point customer service leadership tips...
Let’s Make 2021 the Attitude of Service Year!
Many of us found 2020 to be a turbulent year—a year in which many of us saw, felt, and experienced circumstances that were out of our control. Its end marks an opportunity to strive for a kinder and gentler world, two aspects of ourselves that we can control. Let’s...
Customer Service Standards
Why are customer service standards so important? Learn the answer in this short customer service tip video. The answer may surprise you! As my gift to you for watching, click here to receive your FREE copy of my 21-point customer service leadership tips checklist (5...