by Barbara Khozam | May 19, 2016 | Customer Service Consultant, Customer Service Speaker
Speed and efficiency are important to delivering great customer service. But knowing who benefits from these time-saving strategies is even more important. If your strategies benefit you and inconvenience your customers, then you need to rethink what you are doing....
by Barbara Khozam | Apr 28, 2016 | Customer Service Consultant, Customer Service Training
Last week, I shared a story from a colleague about customer service at Ralphs and Smart & Final. This week, I’ll share a follow up story with a surprising twist in outcomes. Real World Story: “So this week, I had a craving for homemade Mexican mole and cheese...
by Barbara Khozam | Apr 21, 2016 | Customer Service Consultant
A colleague recently shared with me the following story as two examples of customer service at two major supermarket chains in Los Angeles County—Ralphs and Smart & Final. Real World Story: “I love to cook and bake. So I’m at the supermarket almost every day....
by Barbara Khozam | Apr 14, 2016 | Customer Service Training
While working on research for my upcoming book, I came across an innovative new company. This company, named SERVICE, helps customers settle product and service complaints with one simple call, click or touch. Have you ever called a company to voice a complaint only...
by Barbara Khozam | Apr 7, 2016 | Customer Service Consultant
In August 2015, my husband bought me two rings for our anniversary. They didn’t fit, so I took them back within the 30 day period. However, they were not accepted because I didn’t have the receipt. (Of course I didn’t. They were a gift.) A few days later,...
