by Barbara Khozam | Mar 31, 2016 | Customer Service Consultant
Have you ever had a transaction go terribly wrong, yet a sincere apology would have gone a long way to making the situation a little better? Real World Story: As a customer service professional, what would you do in the following scenario: I order a book from an...
by Barbara Khozam | Mar 24, 2016 | Customer Service Training
Have you ever discovered a cool new business like a restaurant that promised a great experience, but it left you feeling less than thrilled because of customer service that couldn’t back up that concept? Real World Story: Recently, a friend took me to a new organic...
by Barbara Khozam | Mar 17, 2016 | Customer Service Speaker
Have you ever experienced the contagiousness of helping others? Real World Story: On a recent whirlwind business trip, while I was sitting in a plane waiting for other passengers to board, I couldn’t help but notice a woman walking toward me down the aisle. She was...
by Barbara Khozam | Mar 10, 2016 | Customer Service Speaker
Doubletree continues to provide exceptional service. Several weeks ago, I wrote about my memorable Doubletree hotel stay in Phoenix. This week, we’ll hear about the Doubletree in Scottsdale from a colleague of mine who shared the following story with me. Real World...
by Barbara Khozam | Mar 3, 2016 | Customer Service Speaker
Does the thought of having to speak in front of a room full of people frighten you? Has this fear kept you from advancing in your career? Not to worry. By following my four simple steps, you can learn how to present expert presentations—flawlessly, with enthusiasm and...
