Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I...
I’m sorry to report, but I guess it’s true. Good manners are dead. And I’m not talking about the rigid and overly cumbersome manners of the Victorian or post-Edwardian era depicted in Downton Abbey. I’m talking about the simple social graces of listening, caring and...
It’s official. I love Albuquerque. From the moment I arrived until the second I left, I was treated like a queen—and what girl doesn’t want that? Real World Story: I was booked for a live morning interview with an Albuquerque local TV station. My schedule was tight,...
