Barbara Khozam Customer Service Expert with Energy and Tangible Tips

by Barbara Khozam | Feb 25, 2016 | Customer Service Consultant

Suzy Garcia, Area 9 Governor of Toastmasters International talks about how much she really enjoyed Barbara’s presentation that included tangible tips and so much energy

Customer Service Speaker Inspires Audience to use Positive Attitudes to Impact People

by Barbara Khozam | Feb 18, 2016 | Customer Service Speaker

Positive attitudes are able to impact many. Never underestimate the power of positivity.

Double sweet treat(ment) at the Phoenix Doubletree

by Barbara Khozam | Feb 11, 2016 | Customer Service Consultant

Have you ever been so pleasantly surprised by great customer service that you felt the need to tell people about it? This is one such story. Real World Story: It was just another day of travel, or so I thought. On business recently, I arrived in Phoenix, went to the...

Customer Service Training Expert Barbara Khozam The Power of a Positive Attitude

by Barbara Khozam | Feb 4, 2016 | Customer Service Training

A negative attitude is more contagious than a positive one, and negativity breeds negativity. Your brain is wired for survival, so it will react to protect you from whatever’s out to hurt you. The good news is that you have full control over your attitude. You can...

Does your customer service pass the empathy test?

by Barbara Khozam | Jan 28, 2016 | Customer Service Consultant, Customer Service Speaker

Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I...