by Barbara Khozam | Nov 12, 2015 | Customer Service Consultant
The end-of-year holidays can be a sad and lonely time for many people. And the added stress of holiday to-do lists, running around, and unmet expectations can result in very short fuses and angry customers. So this holiday season, why not put a bit of cheer into your...
by Barbara Khozam | Nov 5, 2015 | Customer Service Speaker
Cultivate more positive outcomes by consciously connecting and trying to connect with customers. For example, when someone is yelling at you, your fist instinct is to yell back. This, however, fuels the fire and does not end in a resolution. When you are defensive,...
by Barbara Khozam | Oct 29, 2015 | Customer Service Consultant
To be an authentic leader, you should always speak your mind. Unfortunately, you’ll encounter a major challenge in doing so: speaking your mind doesn’t always translate well to being effective. It’s always best — while remaining authentic, when listening to others —...
by Barbara Khozam | Oct 22, 2015 | Customer Service Consultant
Have you ever had such a bad customer experience with a company that you talked about it continually for four days? This is such a story. Real World Story: My friend told me the following story about his experience with Dollar Rent A Car. One evening earlier this...
by Barbara Khozam | Oct 8, 2015 | Customer Service Training
The verdict is in. Smiling makes you appear friendly. And friendliness makes people feel welcome. Case closed. Smiling makes the customer feel good, but there are benefits to you, too. Smiling promotes a positive attitude. It also makes you look younger and more...
